Store Policies
Accepted Methods of Payment. We accept Pay Pal, Visa, Master Card, American Express and Discover. We also accept personal checks (with a 10-day hold for the check to clear).
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location, the particular time of year,and also the supplier. Customers should expect a 7-10 day delivery time.Occasionally, circumstances beyond our control will require additional shipping time. Holiday season,large orders,special orders,out of stock items may take longer.We only ship in the Continental US.We do not ship to PO Box addresses.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email us at Info@clickandbag.com for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from us due to the fact that return policies vary with manufacturers. You have 30 days from the ship date to receive refunds. You must email the refund request to info@clickandbag.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
·
All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you .
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that gets lost.
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